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We (ISP Billing Solution) value your privacy and want to make sure you understand how we collect, use and share your
information. We are transparent about what we do with your personal information so you can make an
informed decision. When you use our products, services, and sites, we collect information that can be
used to identify you, including your name, email address, and phone number. We also collect information
when you communicate with us, such as through email or chat. We use this information to respond to your
inquiries, provide you with updates, and improve our products and services. We may also use this
information to send you marketing emails about our products, services, and any other updates we think
might interest you. You can opt-out of receiving these emails at any time by following the unsubscribe
link at the bottom of the email or by contacting us.
- What information we collect and how we use it
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When you interact with us, we collect information like your name and contact details, as well as
any images, recordings, or other information you send to us. This helps us to manage your account,
provide customer support, and offer you the services you use. We may also use this information to send
you marketing messages, such as newsletters or offers, that we think might be interesting to you. If you
don't want to receive these messages, you can always unsubscribe from them. When we help you with a
problem or answer a question, we may monitor or record that interaction to improve our training for our
employees and to provide better service for you. We may also use data about your computer or device
settings to help us understand how you use our services and to install specific apps or features that
you need. When you create an account or sign up for something, we may collect information like your
username, password, and any secret questions and answers you choose. We use this information to confirm
your identity when you sign in to your account.
- Information we share with third-party advertisers
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We may share information with third-party advertisers, such as the company name and categories of
products or services you use. These advertisers may use this information to create targeted ads or
personalized content that you may see when you visit other websites or use other services. You can
opt-out of targeted advertising by adjusting the settings on your devices or online accounts.
- Information shared
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We share information with vendors and partners to help us provide, repair, and improve our
services. The information we share is necessary for these vendors and partners to perform work on
our behalf. We only share information that is necessary for them to do their job, and we require that
they keep this information private and use it only for the purposes we’ve specified. We don’t let
vendors and partners use this information for their own marketing purposes.
We may also share information with other companies to help them provide services you have requested.
For example, we may share information with companies that help us deliver advertising to you.
We may disclose information that could identify you or your device in certain circumstances. This
happens when we have a legitimate reason to, such as to comply with a legal request, to protect
our rights or property, or to protect the safety of you, our customers, or our employees. We don’t
disclose information without a good reason, and we only keep information for as long as we need
it. If you purchase services offered jointly with one of our partners, customer information may be
received by our partner that is providing your service. For these jointly offered services, you
should also review the partner company’s privacy policy which may include practices that are
different from the practices described here.
- Security of your information
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We take security very seriously. We have strong security measures in place to protect your personal
information from unauthorized access, use, or disclosure. Our security measures include encryption,
secure servers, and trained employees who follow strict guidelines to protect your information.
We retain your information only as long as we need it for our business purposes, such as to provide you
with our services or to comply with laws. When we no longer need your information, we will delete it or
make it anonymous so that it can't be used to identify you. If there's ever a problem with our security,
please let us know so we can fix it right away. We value your trust and want to keep your personal
information safe.
- Correcting and updating your information
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If there's something wrong with the information we have about you, you can easily update it. Simply
log in to your account or give us a call, and we'll make sure to have your information corrected and
up-to-date in no time. It's easy, straightforward, and takes just a minute or two.
- Changes to the Privacy Policy
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If we need to make changes to our privacy policy, we'll make sure to keep things simple and easy to
understand. If we change how we use or disclose your information, we'll let you know by giving you an
option to opt-out or opt-in, whichever is more appropriate. This is so that you can always know how your
information is being used and how it can affect you.
- Contact us
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If you have any questions or concerns about how we handle your personal information, feel free to
reach out to us directly. We're here to help clarify how we collect, use, and protect your data in a
clear and easy-to-understand way. Simply log in to your account and let us know how we can assist you.