Protecting our customer's privacy is an important priority at us and we are committed to maintaining
meaningful privacy protections. The privacy of your information is a significant responsibility and we
value the trust you place in us.
options regarding certain uses of this information. This policy applies to all website visitors, app
users, customers, buyers and users (collectively called
our collection, storage, use and disclosure of your personal information as described in this Privacy
Information we collect and how it is used
We collect information when you communicate with us and when you use our products, services and sites.
This includes information you provide such as name and contact information, images, voice recordings or
prints, the reason for contacting us and payment information. Service usage information we collect
includes call records, websites visited and network traffic data, product and device-specific
information and identifiers, service options you choose. Usage and other similar information.
We use this information to establish, monitor and maintain your account and billing records; measure
credit and payment risk; provide account-related services; deliver and maintain your products and
services; help you with service-related issues or questions; manage and protect our networks, services
and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and
develop new products and services; authenticate you; determine your eligibility for new products and
services and contact you with marketing offers.
When you contact us or we contact you, we may monitor or record that communication or keep a record of
the transaction to help us train employees and better serve you.
We may automatically measure and monitor network performance and the performance of your connections to
improve your, or our, service levels and products. If you contact us for service support, we also may
access information about your computer or other device settings to provide customized technical support
or to install specific applications or services that you use or that are necessary to the applications
or services you use.
When you establish an online account or register on our sites or apps, we may collect information about
your user identification, secret questions and answers. We use this information to
authenticate you when you sign in.
Information provided to or used by third-party advertisers
We obtain information from outside companies such as those that collect consumer information
including demographic and interest data. We use this data and combine it with other information to
direct marketing offers that might be more relevant to you, and to help us better analyze customer
information for various purposes.
We also obtain contact information and other marketing lead information from third parties, website
“refer-a-friend” options or social media platforms and may combine it with information to contact you or
direct marketing offers to you.
We use vendors and partners for a variety of business purposes such as to help us offer, provide,
repair, restore and bill for services we provide. We share information with those vendors and partners
when it is necessary for them to perform work on our behalf. For example, we may provide your credit
card information and billing address to our payment processing company solely for processing payment for
a transaction you have requested. We require that these vendors and partners protect the customer
information we provide to them and limit their use of our customer data to the purposes for which
it was provided. We do not permit these types of vendors and partners to use this information for their
own marketing purposes.
We also may share certain information with outside companies, for example, to assist with the
delivery of advertising campaigns, or preparing and sharing aggregate reports.
We may disclose information that individually identifies our customers or identifies customer devices in
certain circumstances, such as:
To comply with valid legal process including subpoenas, court orders or search warrants, and as
otherwise authorized by law;
To protect our rights or property, or the safety of our customers or employees;
To protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or
our products and services and to protect our network, services, devices and users from such use;
To advance or defend against complaints or legal claims in court, administrative proceedings and
To a third-party that you have authorized to verify your account information;
To outside auditors and regulators; or
With your consent.
When you purchase services we offered jointly with one of our partners, customer information may
be received by our partner that is providing your service. For these jointly offered
are different from the practices described here.
Information security and data retention
We has technical, administrative and physical safeguards in place to help protect against
unauthorized access to, use or disclosure of customer information we collect or store. Employees are
trained on the importance of protecting privacy and on the proper access to, use and disclosure of
customer information. Under our practices and policies, access to sensitive personally identifiable
information is authorized only for those who have a business need for such access. Personally
identifiable and other sensitive records are retained only as long as reasonably necessary for business,
accounting, tax or legal purposes.
Although we work hard to protect personal information that we collect and store, no program is 100%
secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access,
use or disclose personal information.
If you become aware of a security issue, please contact with us. We will work with
you to address any problems.
Accessing and updating your information
You may correct inaccuracies in your information by calling a customer service representative or by
accessing your online account and updating your information.
information that identifies you as an individual in a manner that is materially different from that
stated in our policy at the time we collected that information from you, we will give you a choice
regarding such use or disclosure by appropriate means, which may include use of an opt out mechanism.